Mac store towson town mall

So I am going to go ahead and give this business five stars because they went above and beyond for me! I received misleading information about my appointment.

Today at Apple

My daughter was graduating and I was told that we had an appointment around 1: My daughter had her heart set on getting her make up done for graduation and she Is a good kid so I was making that happen for her. He waited on customer and did my daughter face all at the same time. He was being overworked, he missed his scheduled lunch break for me but he went above and beyond for me. I appreciate this so much that I will more than likely have to give him a token of appreciation.

The customer service here is absolutely ridiculous. They are extremely rude except for one girl who was nice enough to ask me if i has a question. Go to the MAC store instead. I came here and I felt like I was a nuisance for simply asking a question. I've done there recycle program for yrs. This is far by the most ratchet for given me a free eyeshadow, I've seen. No bag, item out of the box, and handed to me with n red X. Although the Red X is normal presentation is very thing.

Would they have taken the recycled items I provide broken? Or completely mishandled. I don't think so. Frist off- I don't understand how this MAC location has as many stars as it does on Yelp, when you google it and it only has 2. I have been to this MAC a handful of time. I have been there with makeup on dressed nicely and I have been there dressed like a bum in yoga pants.

I have to say it doesn't matter what you are dressed like or wearing they treat you all the same I have been to MACs all over the world. This is worst MAC I have ever stepped into. Unless you are friends with someone there, don't expect to get help and even more upset if you are white don't expect to even be noticed.

Towson Town Center - Apple Store - Apple

I have stood there waiting for help and have watch other women stand there and waiting for help also. I am going to list off things that have happened to me in this store 1- I went there and asked to try on a lipstick they weren't busy instead of applying it to my lips they handed me the lipstick and told me let them know how I felt about it. Finally, someone asked me if I needed help. Asked her for what I wanted, she walked away and took me that it would be waiting for me at the counter. I wanted to ask her more questions.. I walked up to pay and the items I asked for were not at the counter.

I could go on, but I am getting worked up and need to spot.. I am planning on calling MAC headquarters and reporting this location. I had the best time here. I had walked past the store several times. I was unsure if I wanted to take a chance because I had never had my makeup done by them before and I have a bad case of acne.


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  3. M.A.C Cosmetics - Towson, Maryland 21204 - 1010 - Towson Town Center!
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Lets just say the make up artist worked wonders. I just wanted a basic look and that was just what she gave me. I was pretty disappointed to find out that the day I did go was her last day because she was getting married and moving to another country. I wished her well.

Really hate that she had to leave but, happy for her at the same time. MAC products are awesome. Really hate when my wife decides to stop in here because all the men just wait outside or inside depending on if you also like to wear make up and the store reps basically take them hostage trying on a ton of overpriced makeup. But hey what do I know I don't wear it i just know it's popular. The customer service appears to be extremely pleasant though. Ask for Dani! Her knowledge and care exceeded my expectations. I walked in looking for an easy to apply foundation, but I walked out with so much skin care knowledge, new make up, and new confidence because of her.

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I am so thrilled with my purchase and had an awesome time. My fist time in a MAC Absolutely worth it! I can't thank her enough! I got my makeup done here for my engagement photos. Everyone here was very nice and complimentary. My makeup artist, Morgan, was super sweet and did a wonderful job! She made me comfortable and was great at listening to the look I was going for. The photographer loved the makeup job and it looked beautiful in the photos. The makeup stayed on really well--I probably could have even kept the it on the following day and still looked great!

Thanks, Morgan! The cosmetics itself are great however, the artists and cashires working there are rude and unhelpful. I waited for 20 minutes for help which I never received. I asked for help finding blush and was told I needed to wait, then three people who walked in after me where helped and I was not.

I finally just to the color I wanted off of the sample station, took it to the front and told the cashier to go find me that shade so I could buy. I made sure to tell them how unhappy I was before I left. I came in here on a Saturday evening big mistake I know better than to go to the mall period on a Saturday. The store was overly crowded with ppl including teenagers who clearly had no intentions on buying anything and they were in there running the makeup artist like crazy.

Luckily I came in for something specific or I don't think I would have been helped because it was so busy. All the employees were more than helpful checking to make sure all the guests had been assisted. Check out took forever though because they were having technical issues therefore only one register was open. I'd go back just probably not on the weekend. I used to love this spot but it seems like most of the good artists have left.

I usually just buy my MAC from their counter inside Nordstrom in order to earn rewards points through their credit card. This is the fist time I've written a review on Yelp, but I felt the need to let others know how horrible the customer service is at this Mac location. I've been to other Mac stores before and this location has the rudest staff I have ever dealt with. I love Mac cosmetics, but I would rather order products online than interact with the staff at this location.

Learn more. Monthly Trend. I spend a lot of money at mac. Tishea D. Lynn D. Every individual has the desire and ability to define beauty for themselves - with a little help from MAC. Their Artists are behind the scenes …. Their Artists are behind the scenes and on set around the world, with trends direct from the runways and easy-to-use products. Everything a makeup addict can't live without.

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